Cancellation Policy

To honor our stylist’s time and income we ask for minimum of 48 hours notice for any cancellation or change to an existing appointment. Anything less than 24 hours notice will incur a fee of 50% of the services booked in order to protect the income our stylists count on. While we understand that things happen outside of your control, as well as ours, each stylist can use discretion for scenarios presented. Thank you for your understanding and support of each of us in this small business.

Return Policy for Products

We are dedicated to providing you the best professional products with a variety of price points. There may be times you are not 100% satisfied with a product you take home and we stand behind our recommendations and the choices made by our guests. You may return new, mostly unused and unopened products within 30 days of the purchase date for an exchange or refund to the payment method used for the purchase. At this time anything purchased over 30 days prior cannot be returned or exchanged.

Most of our styling tools come with a full 1 year warranty or longer, please take some time to look over the included paperwork in the box. If a receipt is required for a warranty claim with the manufacturer, please email reception@salondechelle.com for assistance.